Monday, December 8, 2008

Customer Service

Today we want to discuss about customer service nightmare


Case 1

A famous company in PJ, the receptionist failed to know each & everyone extension nor being helpful to the maximum. Those are the people who are paid to warm up the chair from 9 to 6. Those are people who leach company and country resources.

Their good reply was:

the company is too big, i dont know the extention to the dept, only the person

& yet another minute they tell you, there are too many staff turnover in the company, the extension list is outdated.

& when they cant assist you, all they do is sit down there and look at you

good game to noob. the company starts with N


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Case 2

A medium listed company in Sri Kembangan, I was lost, the receptionist is super helpful, reassure me its fine and dont worry. when i reach, i was greeted like a customer, even though i am a supplier, bring shown to the meeting room, being offered a very good coffee or tea and tell me the person will be down in a minute

the only thing that touch my heart was. the person is handicapped naturally, he was limping as he is walking, & he has a look of retarded people, though his speech is slow, he was polite. and his smile is genuine from heart. The company start from K


残而不废。。。

How can a person like that serve me like a king while a normal person who have everything treat me disrespectfull??

The next time i open my own company, i will put people who can accomplish thing. not people who 'for display only'

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Case 3

my gf pc kong. i send to a shop in subang parade. when i walked in i wasnt being greeted at all. his assistanst turn on my pc and dont know what is the problem therefore he asked the boss(who never bother look properly) - tell me its rm 50 for format from far

i was furious and i said. its not about the charges, would you come here and take a look at the problem before u open your mouth?

he came without apologize, take a look and said. oh this, reinstall everything, and still rm 50

i said fine. thank you and walk out. neverthe less, he failed to give me confidence to put my pc there. and understandably he did not get my business

if u have greeted me, acknowledge my presense as a customer, check my pc properly before saying noob thing, tell me whats wrong with my pc, how u solve it, how long to solve it when expected can take back. and lastly tell me the charges is 50 - and EVEN if the charges is rm 60 i would pay u!

for u have show me the confidence that u can handle my pc !! but the noob shop has lost a rm 50 business & long term business


Instead of throwing my pc out of your shop, i rather kick your butt out...




Good game to good customer service.

3 comments:

Jiruri said...

very important subject huh... to me too.. hopefully there are no customer or supplier who complaint bout my customer service! haha

❤oms❤Ψ said...

不太明白。。。

Angsana said...

Hey! Good on you! I am in the service business,too and I make sure that every customer I serve leaves the shop satisfied if not, have all his/her questions answered to the best of my ability. And I always make sure I have extra time for people who are a little slow.

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